Delivery Information - Provapewholesale

PACT ACT update 02/25/2021
We are currently trying to update our system to reflect available shipping methods.

Meanwhile please note that we will stop shipping with FEDEX  as of 02/26/2021, even though you will be able to check out with FEDEX as the shipping method.

Last day of FEDEX shipping is 02/25/2021.

Temporarily, please check out by choosing FEDEX.
We will use alternative methods of shipping available to us to ship your order for now.

If you have question, please call us.
Thank you for your patience in this difficult time.


Our regular pick up time of FEDEX and USPS are affected by current COVID-19 (Corona Virus) situation.

We do not have a predictable daily pick up schedule at this time.

Please allow 24 hours delay on all ground, priority, express, and next-day shipping.

We will try to meet all dead lines, however, we cannot guarantee that we can meet all the deadlines.

Thank you for your understanding and please stay safe!

Same Day shipping as long as the order is in before 1PM PST on weekdays

Few holidays, we do not ship out - please check Fedex delivery days.

We deliver by FEDEX only.

Note that FEDEX ground do not deliver on Saturdays or Sundays.

Order Tracking:
While we strive to offer the most expedient and reliable service, we does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account. T

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of us, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. We strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that FEDEX ground can leave parcels at front of a residental address. We advise you to use your commercial address for shipping .

Unless requested by the customers to insure the package for full price and pay extra for this service, we do not insure the packages.

For lost package claim, Fedex  and USPS will reimburse their standard amount for minimum declaration.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. We are not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! All buyers must be aware of the importation laws for their country, is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. 

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer. 

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items. Is not responsible for packages delayed due to customs issues.


*Some brands are not allowed to ship outside of the United States due to manufacturer restrictions.

 **We currently do not ship to Russia, China, Venezuela, Ukraine, Brazil, Singapore, Indonesia, India, Malaysia, Greece, UAE and more. 

 ***Some shipping methods may be unavailable for certain international locations. 

Due to regulations of South Korea and Japan, we do not ship any e-liquids with nicotine to South Korea and Japan.

Please note that any order of e-liquids with nicotine from South Korea or Japan will not process.

E-liquids with zero nicotine will still be shipped out.